Refund Policy

Refunds will only be given if an overpayment has been made on your account. If you believe a refund should be provided, then please send written (email or letter) confirmation within 7 days of making your payment. This communication must include your Full Name and Address, Booking Reference, Payment Amount, Payment Type and reason for the refund request.

Refund requests can be sent to:

Monkey Bizness Southampton

General Manager
Monkey Bizness Southampton
234 Empress Road
SO14 0JW

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you wish to discuss a refund request in more detail then please call us on 01329 239 035.